Shipping, Returns and Cancellations

Shipping Policy

Delivery time is 2-4  business days which include Mon-Fri and exclude all public holidays. If you urgently need a product, let us know on our Instagram and we may be able to arrange it for you, depending on where you are located and what you need.

We are located at: Lahore

 

Returns and Refund Policy

 If the product you have received was damaged/broken in transit due to the negligence of the courier service, kindly let us know on our Instagram DMs instagram.com/sootheandsplash/  or send us an email with your order number and pictures of the received product to soothe&splash@gmail.com and we would be more than happy to send a replacement.

 

Order Cancellation Policy

You may cancel your order only if it has not been shipped from our warehouse. Once you place your order, it will be shipped from our premises within 1 business day. To know the whereabouts of your order and request for cancellation, kindly let us know on our Instagram DMs. Our customer service agent will get back to you and see if it is possible. If the order has been shipped from our end, no cancellations can be entertained.